Terms of Service

Effective date: 2026-06-07

These Terms of Service ("Terms") govern the use of the Shoesy AI app and any related Shoesy services ("Service"). By installing the app or using the Service, you ("Merchant", "you") agree to these Terms. If you don't agree, don't install the app.

We do business with merchants worldwide. Sections 13 (Governing law and disputes) and 14 (DMCA and IP-takedown) are written with primary attention to United States law, with regional treatments for the United Kingdom, Canada, Australia, Germany, and the rest of the European Economic Area.

1. Who we are

Shoesy AI is operated by Grzegorz Zięba, sole proprietor, registered in the Republic of Poland. Contact: support@shoesy.ai.

2. The Service

Shoesy provides an AI shopping-assistant chat widget for e-commerce storefronts, plus a merchant dashboard for configuration. Features, models, and pricing may change over time. We will give reasonable notice in the merchant dashboard before any change that materially reduces functionality you depend on.

3. Subscription and billing

• Shoesy is offered on a recurring subscription, billed through the e-commerce platform's billing system. Prices are listed in U.S. dollars (USD) unless your local platform requires another currency.
• Free trials, plan tiers, and prices are listed in the platform's app store and inside the merchant dashboard.
• A subscription continues until canceled. You can cancel at any time from the merchant admin; cancellation takes effect at the end of the current billing period.
• We do not refund partial months unless required by your local consumer-protection law.
• Taxes. Subscription fees are exclusive of any sales, use, value-added, goods-and-services, or similar taxes. Where we are required to collect such taxes, they will appear on the invoice; otherwise the merchant is responsible for any tax due in the merchant's jurisdiction.

4. Acceptable use

You agree not to:

• Use the Service to collect shopper data outside of what the widget is designed to capture.
• Configure FAQ entries, tone, or system prompts that instruct the assistant to mislead, defraud, harass, or impersonate.
• Reverse-engineer, scrape, or systematically extract Shoesy's prompts, retrieval indices, or model outputs to build a competing product.
• Resell or sublicense the Service without a written agreement.
• Use the Service in violation of applicable law (consumer-protection, advertising, data-protection, sanctions, anti-money-laundering, etc.).

We may suspend or terminate access if we have a good-faith belief that you are violating this section or §5.

5. Fair use

The Service is metered against reasonable shopper traffic for a single store. If usage on a plan tier exceeds normal storefront traffic patterns by a wide margin (for example, scripted abuse, repeated identical requests at high volume), we may rate-limit, ask you to upgrade, or — if abuse continues — suspend the account. We will reach out before any suspension wherever possible.

6. Intellectual property

• Your content. You retain all rights in your store, products, FAQ entries, and any text you configure. You grant us a limited, worldwide, non-exclusive, royalty-free license to process that content for the sole purpose of delivering the Service.
• Our content. Shoesy retains all rights in the Service itself, including the codebase, prompts, indices, and models we develop.
• Shopper conversations. Aggregated, deidentified conversation data may be used to improve Shoesy's retrieval and sizing engines. We do not share identifiable shopper conversations with third parties for training. See the Privacy Policy.

7. Privacy

Your use of the Service is also governed by the Privacy Policy. Where these Terms and the Privacy Policy conflict on a question of personal-data handling, the Privacy Policy controls.

8. Availability

We work hard to keep Shoesy reachable and fast, but the Service is provided "as is" and without an uptime SLA at this stage. If we introduce a written SLA, we will link it from the merchant dashboard. We may perform maintenance with reasonable notice.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, or non-infringement. AI assistants can make mistakes — the assistant's replies are best-effort. You remain responsible for the accuracy of product descriptions, prices, sizing, shipping promises, and order outcomes on your storefront.

10. Limitation of liability

To the maximum extent permitted by law:

• Shoesy is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.
• Shoesy's aggregate liability under these Terms is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim, or USD 100, whichever is greater.

Some jurisdictions (including certain U.S. states and EU / UK consumer-protection regimes) don't allow some of these limitations. In those cases, our liability is limited to the smallest amount the law permits.

11. Indemnity

You will indemnify and hold Shoesy harmless from third-party claims arising out of (a) your storefront content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your unauthorized disclosure of shopper data.

12. Term and termination

• These Terms take effect when you install the app and remain in force while you have an active subscription.
• You may terminate at any time by uninstalling the app from your merchant admin.
• We may terminate for material breach with 30 days' written notice (or immediately for §4 violations).
• Sections that by their nature should survive (IP, disclaimers, liability cap, indemnity, governing law, dispute-resolution) survive termination.

13. Governing law and disputes

The rules below apply by your seat. Nothing in this section limits any consumer-protection right that cannot be waived under your local mandatory law.

13.1 United States, Canada, Australia, and other non-EU / non-UK merchants

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules, except for the operator's mandatory home-jurisdiction obligations. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, on an individual basis only. The seat of arbitration is Delaware unless the parties agree otherwise; proceedings may be held remotely.

• Class-action waiver. You and Shoesy each waive any right to bring or participate in any class, collective, or representative action.
• Jury-trial waiver. To the extent permitted by law, you and Shoesy each waive any right to a trial by jury.
• Informal resolution. Before starting arbitration, you must email support@shoesy.ai with a written description of the dispute and give us 30 days to attempt to resolve it informally.
• Opt-out. You may opt out of arbitration by emailing support@shoesy.ai with the subject line "Arbitration opt-out" within 30 days of first agreeing to these Terms. If you opt out, any dispute will instead be resolved in the state or federal courts located in Delaware.
• Costs. Each side bears its own arbitration costs except where the AAA rules require Shoesy to bear them, or where local law requires otherwise.

13.2 United Kingdom

For merchants in the United Kingdom, these Terms are governed by the laws of England and Wales, and disputes will be resolved in the competent courts of England and Wales, except where a UK consumer-protection statute reserves exclusive jurisdiction to a UK court.

13.3 Germany and the rest of the European Economic Area

For merchants in Germany or another EEA country, these Terms are governed by the laws of the Republic of Poland (the operator's seat), excluding its conflict-of-laws rules. Disputes will be resolved in the competent courts of Poland, except where a mandatory consumer-protection law in your jurisdiction or your EU member state requires another forum or another body of law (e.g. the consumer's domicile under Brussels I bis Regulation Art. 18).

14. DMCA / IP takedown

We respond to notices of alleged copyright infringement under the United States Digital Millennium Copyright Act (DMCA), 17 U.S.C. §512. Send notices and counter-notices that comply with §512(c)(3) to:

• Designated agent: Grzegorz Zięba — support@shoesy.ai
• Postal address: available on request

A valid notice must include:

1. Identification of the copyrighted work claimed to be infringed.
2. Identification of the allegedly infringing material and its location on the Service in sufficient detail to allow us to find it.
3. Your contact information (name, address, phone, email).
4. A statement that you have a good-faith belief that the use is not authorized.
5. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf.
6. Your physical or electronic signature.

We terminate the accounts of repeat infringers in accordance with §512(i).

For non-U.S. notices we follow the equivalent local regimes:

• United Kingdom and EEA — notice-and-action procedures under the EU Digital Services Act (Regulation (EU) 2022/2065) and equivalent UK rules.
• Canada — the notice-and-notice regime under Sections 41.25 and 41.26 of the Copyright Act.
• Australia — the takedown procedures under the Online Safety Act 2021.

15. Changes to these Terms

We may update these Terms. Material changes will be announced inside the merchant dashboard at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you don't accept, uninstall the app before the effective date.

16. Contact

support@shoesy.ai