How Shoesy compares
Shoesy isn't a helpdesk and doesn't want to be one. It answers the questions shoppers have before they buy — does this fit, is it in stock, what's the return window — with sizing computed from real data, at a flat monthly price. Here's how that sits next to the other things you might be considering, honestly.
Per-resolution helpdesk bots
Intercom Fin, Gorgias AI Agent — support automation priced per answer.
Strong at: post-purchase support at scale — tickets, refunds, order changes — deeply integrated with the support inbox you may already run.
The pricing catch (as of July 2026): Fin bills $0.99 per resolution — any non-escalated AI answer counts. Gorgias charges per AI interaction on top of plans, and each interaction is also billed as a ticket. Structurally, per-resolution pricing means the better the bot performs, the more you pay — the bill scales with every answered question.
Where Shoesy differs: flat monthly price with a soft cap. Past the cap plus a 20% grace band the assistant pauses — your bill never grows because the AI answered more questions. And if you run a helpdesk you like, keep it: Shoesy sits before the buy button and hands support questions off to your existing inbox.
Enterprise fit platforms
True Fit and similar — fit personalization built for large retailers.
Strong at: massive cross-retailer fit datasets and enterprise integrations, with the sales process and onboarding to match.
The fit for SMB (as of July 2026): True Fit is an enterprise product with enterprise pricing and onboarding — it's built for a different segment, not a knock on the technology.
Where Shoesy differs: self-serve install from the App Store, live in minutes, deterministic sizing from your own catalog and brand size data — from $39/month. When it isn't confident in a recommendation, it says so and asks instead of guessing.
Shopify's built-in storefront AI
The AI answers Shopify ships with your theme.
Strong at: free, zero-setup product Q&A and order status. If that's all your shoppers ask, you may not need anything else.
Where Shoesy differs: the deterministic sizing layer it doesn't ship — cross-brand size translation ("I wear a Nike 10 — what size here?"), width-aware answers, and fit recommendations computed from size data rather than generated by a language model. As of July 2026, of the 25 App Store chat apps we surveyed, none priced at $249/month or under ships sizing intelligence — that's the layer Shoesy exists for.
When Shoesy is the wrong choice
Honest list: if most of your chat volume is post-purchase support tickets, a helpdesk bot will serve you better — that's its home turf, not ours. If you sell products where sizing doesn't matter and your theme's built-in Q&A already answers everything, you may not need us yet. And Shoesy is read-only by design: it never edits orders, issues refunds, or performs account actions.
Sources
Competitor pricing and listing facts above were verified against live pricing pages and App Store listings in July 2026 and are maintained in our internal verified-claims registry. Bill-shock reports are documented merchant complaints, not a benchmark. If you spot something out of date, tell us: support@shoesy.ai.